Effective Date: 01st Dec. 2024
Last Updated: 28th May 2025
At Triosoulweb, we strive to ensure our clients are satisfied with our services. However, we understand that situations may arise where you may need to cancel a service or request a refund. Please review our policy below for details on cancellations, refunds, and delivery of services.
Cancellation Policy
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All cancellation requests must be sent to the Account Manager for the specific project or emailed to care@triosoulweb.in.
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A cancellation request is valid only when confirmed by our Management Team.
Please Note:
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Processing Time: We require a minimum of 2 weeks to process cancellation requests.
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Project Release Stage: Cancellations are not accepted once a project is released for beta delivery.
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Service Agreement Terms: Cancellations are subject to the terms defined in the Service Level Agreement (SLA).
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Mutual Cancellation: If canceled by mutual consent, you must pay for all work completed up to the date of cancellation.
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Unsettled Payments: Failure to settle payments will result in the withholding of project deliverables including design files, source code, or other materials.
Refund Policy
Customer satisfaction is important to us. However, due to the custom nature of our services (including web design, SEO, branding, and app development), we typically do not provide refunds once work has commenced.
Refunds May Be Considered If:
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Service Not Provided: The paid service has not been initiated or delivered.
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Billing Error: You were billed incorrectly.
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Mutual Agreement: Both parties agree to terminate the project and refund part of the payment after deductions for completed work.
General Conditions:
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Refund requests must be made within 30 days of payment. No refunds will be processed after this period.
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Refunds will be credited to the original payment method within 10 business days.
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In certain cases, account credits may be offered in lieu of cash refunds. These credits are non-refundable, non-transferable, and valid for 6 months.
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Subscription cancellations do not trigger automatic refunds.
Delivery Policy
As a service-based business, Triosoulweb does not deliver physical goods. Our deliverables include digital assets like software code, design files, and documentation.
Delivery Process:
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Deliverables are provided electronically via email or project collaboration tools.
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Clients are responsible for saving all delivered files on their own systems or cloud storage.
Re-Delivery:
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We offer free re-delivery of digital assets within 30 days of original delivery.
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After this period, we are not obligated to retain or re-send files.
Contact Us
If you have any questions or concerns regarding this Refund and Cancellation Policy, feel free to contact us:
Triosoulweb
📧 Email: care@triosoulweb.in
🌐 Website: www.triosoulweb.in
